Privacy Policy & SMS Messaging Terms and Conditions

Effective Date: August 27, 2026

1. Introduction

Rockhound Masonry (“Rockhound Masonry,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy and SMS Messaging Terms and Conditions (“Policy”) explains what information we collect, how we use and share it, and the choices available to you, including with respect to our SMS/text messaging program and online advertising. This Policy applies to information collected through our website, by phone, in person, and through our SMS messaging program.

By providing your information to us or by opting in to our SMS messaging program, you acknowledge that you have read and understood this Policy.

2. Information We Collect

We may collect the following categories of information from you:

  • Contact information, such as your name, mailing address, email address, and phone number

  • Project details, such as service address, project scope, photos, and estimates

  • Billing and payment information necessary to invoice and process payment for services

  • Communications you send to us, including messages, calls, emails, and text messages

  • Mobile opt-in and consent information collected in connection with our SMS messaging program

  • Device and Usage Data, such as your IP address, browser type, pages visited, and interaction with our website collected via cookies, pixels, and tracking technologies.

3. How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and support masonry services you request

  • Prepare and send estimates, invoices, and payment reminders

  • Respond to inquiries and provide customer support

  • Send appointment reminders and service-related communications, including by SMS text message

  • Maintain business records and comply with legal and accounting obligations

  • Deliver personalized advertisements, measure ad performance, and analyze website traffic.

  • Improve our services and customer experience

4. Interest-Based Advertising

Rockhound Masonry uses third-party advertising cookies, pixels, and tracking technologies (such as Google Ads, Meta Pixel, LinkedIn Insight Tag, and TikTok Pixel) to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) Educational Page. You can opt out of interest-based advertising directly on the platforms we utilize by using the following links:

Additionally, you may opt out of many participating third-party networks at once by visiting the Digital Advertising Alliance WebChoices Tool.

Links to these services and their interest-based advertising opt-out policies are provided by Rockhound Masonry for transparency and convenience only. We do not control and cannot guarantee these third parties' adherence to their stated privacy choices. Questions regarding third-party opt-out policies should be directed to the respective service providers.

5. How We Share Your Information

Customer data is not shared with third parties for promotional or marketing purposes.

We may share information with service providers who perform functions on our behalf, such as scheduling, invoicing, payment processing, website analytics, or SMS delivery platforms, solely to help us operate our business. These service providers are only permitted to use your information to provide services to us and are not authorized to use it for their own marketing purposes.

We may also disclose information where required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Rockhound Masonry, our customers, or others.

Mobile opt-in and consent are never shared with any third party for any purpose. This restriction applies regardless of any other information-sharing provision described elsewhere in this Policy, and no exception in this Policy overrides it.

6. SMS Messaging Program

Rockhound Masonry offers an SMS text messaging program consisting of general conversational messaging to answer questions and provide support to customers. The following terms and conditions apply to that program:

  1. Program Description. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

  2. Opt-Out. You can cancel SMS messages at any time. Simply text “STOP” to the phone number from which you received messages. After you send the SMS message “STOP,” we will send you a confirmation message that you have been unsubscribed, after which you will no longer receive SMS messages from us. If you wish to begin receiving messages again, simply sign up as you did initially, and we will resume sending SMS messages to you.

  3. Help. If you experience issues with the messaging program, you can contact us directly at ryan@rockhoundmasonry.com.

  4. Carrier Liability. Carriers are not liable for delayed or undelivered messages.

  5. Message and Data Rates. Message and data rates may apply to messages sent to you from us and from you to us. Message frequency may vary based on communication needs. If you have questions about your text or data plan, please contact your wireless provider.

  6. Privacy. Any personal information collected in connection with the SMS messaging program, including mobile opt-in and consent, is handled in accordance with this Policy.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to provide services, maintaining business and tax records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

8. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information, subject to legal exceptions

  • Opt out of interest-based advertising using the tools provided in Section 4

  • Opt out of SMS messages at any time by texting “STOP”

To exercise any of these rights, please contact us using the information in Section 11 below.

9. Children's Privacy

Our services and messaging program are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

11. Contact Us

If you have questions about this Privacy Policy, our SMS messaging program, or how we handle your personal information, please contact us at:

Rockhound Masonry

12. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Effective Date” at the top of this Policy indicates when it was last revised. Continued use of our services or participation in our SMS messaging program after changes take effect constitutes acceptance of the revised Policy.